Junior Support Engineer (Casablanca)

Grandstream Networks, Inc. www.grandstream.com is one of the top designers and award-winning manufacturers of innovative, high quality and mass-affordable IP telephony, IP conferencing and Networking products.

Poste

We are looking for energetic Support Engineers to join our Support team based on our Morocco Office and help to accelerate our continued growth and success in the market.

• Work closely with the software development team and performing software/system testing for new firmware and new products.
• Provide technical assistance to our customers via ticketing system, email and phone calls.
• Conduct online and onsite training sessions to our channel partners and reseller.
• Participate in interoperability testing with major vendors.
• Provide support for marketing and sales team both pre-sales and post-sales.

Profil recherché

• New graduates with Bachelor/Master degree in Computer Network Engineering.

• In depth knowledge of networking models and protocols.
• Good problem solving, organizing, prioritizing and multi-tasking skills.
• Good English skills (Read, Write and Oral communication).
• Additional languages proficiency is a plus.
• Understanding of real-time communication protocols (VoIP) and networking sniffing/monitoring tools is a plus.

Postuler